FO Lead 136 views5 applications

Experience : 5-7 Years

Location : Bangalore

CTC : 15 Lacs

Skills :

Good communication skills, Good in analytic and investigation technique, Excellent team player.

Knowledge Required  :

  • Good knowledge in all Technical Domines and Very good Communication Skills.
  • Good knowledge of People management.
  • Good Knowledge in Day to day network operation.
  • Good Knowledge in Operation report management.
  • Good knowledge about network operation center processes and interfaces.
  • Good knowledge of network implementation / integration processes.
  • Excellent active listening skills.
  • Very Good PC skill.
  • Good Knowledge in Daily analysis.
  • Need to Support to team in all operations requirements.

Responsible for day to day network operation :

  • Ensure all TT raised with correct severity and information.
  • Ensure all TT raised with in SLA as per severity.
  • Ensure all agreed alarm acknowledged by FO surveillance team.
  • Ensure all voice call happened as per agreed escalation matrix.
  • Ensure all reports sent within agreed time.
  • Follow-up for fault restoration and RFO with AMS team and BO team.
  • Ensure all TT closed with correct RFO in SDM tool.

Responsible for people management :

  • Ensure shift availability 24*7
  • Leave and attendance management of FO staff.
  • Resource hiring and induction to new joinee.
  • Resource management at crisis.
  • Preparing of shift roaster and cab roaster.

Responsible for Operation report management :

  • Preparing Weekly operation report.
  • Preparing Weekly Power availability report.
  • Weekly SLA report.
  • Preparing of daily Fault respond SLA analysis.
  • Preparing monthly SLA and MTTR report.
  • Preparing daily MS report.— Now Naveen is preparing so need to ensure that it should be sent on time.

Daily analysis :

  • Doing analysis of daily fault respond SLA and breached cases as per severity.
  • Analysis of TT quality.
  • Analysis on SDM dump for RFO and follow up.
  • Checking of daily TT tracker to be matched with SDM tracker.
  • Analysis on pending RFO and confirmed RFO.

Support to team :

  • Prepared the template on SDM tool which saved the respond time and improved the quality of TT.
  • Prepared template of alarms on M2000 and U2000 as per severity.
  • Prepared the escalation matrix and revised as per requirement.
  • Prepare the shift handover format.
  • Account creation of new staffs.
  • Revised the daily TT tracker with additional information so that FO engineer can also track the SLA on daily basis.
  • Multiple feature enabled as per daily analysis in SDM tool for smooth network operation.
  • Build process on LNOC’s feedback and daily call which lead improvement in network operation quality.
  • Competence development plan for FO staff.
  • Resolving daily queries and requirement of FO staff/ LNOC/customer/GNOC management.
  • Providing required data to MAI/quality team.
  • This job has expired!
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  • Address Chennai
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