Shift Lead in Avacend Solution Pvt Ltd at Bangalore 82 views

We have opening for  Shift Lead in Avacend Solution Pvt Ltd. at Bangalore

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Client: Huawei

Payroll: Avacend Solutions

Job Title:  Shift Lead

Location:  Bangalore

Experience: 4-6+ yrs

Education: Graduate Engineer

Job Description:

  • Be part of SWAT team to provide support & establishment of Front Office operations in new customer account
  • New Projects on-site support on need basis
  • Update Management/ Customer on key highlights on NOC operations during On-Site support
  • To ensure escalation of alarms/faults to field teams as per SLA and severity guidelines by Shift Engineers.
  • To participate in setting and managing technical/management bridges in case of any major incidence.
  • Ensure end-to-end closer on Alarms in defined timefame based on Fault Management analysis.
  • Responsible for the well being of all staff in terms of their working environment and conditions of employment.
  • Educate & inform FO team towards NOC ways of working and keeping check on compliance as per defined guidelines.
  • Consolidation of issues and escalation to internal support system e.g. Admin for improved facilities for FO team members
  • Take new intiatives and award high performers in the team with appropriate method as per company policy.
  • Be part of SWAT team to provide support & establishment of Front Office operations in new customer accounts
  • New Projects on-site support on need basis
  • Update Management/ Customer on key highlights on NOC operations during On-Site support
  • This job has expired!
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