Transmission Engineer 900 views25 applications

Experience: 3- 6 years

Location: Bangalore

CTC: 2 Lacs – 6 Lacs

Skills:      

Good communication skills, Good in analytic and investigation technique, excellent team player.

 

S. No Expected End Results Major Activities
1 Ensure 1st Level service quality surveillance and alarm

handling and problem escalation & restoration

* Detect and collect the alarm notifications automatically in the system

* Acknowledge Alarm.

* Analyze the alarm by checking Planned work report.

* Determine alarm severity, priority, SLAs and the affected network elements.

* Perform initial analysis to identify issues follow by restoration if possible (1st line of Support).

* Escalating it to the responsible team.

 

2 Ensure Trouble Ticket, follow-up and work order Handling * Create TT of fault with correct severity within SLA.

* All relevant and important information captured in the ticket raised.

* Follow-up on all OPEN TT for timely closer with-in SLA.

* Ticket closed well within time with proper reason.

 

3 Prioritize actioning as per severity * Emergency issues must be notified to all stakeholders and will follow MIN Escalation Flow in

Escalation Management Process

* MIN Escalation to be done as per SLA.

* Language of the Critical notification should be proper as per the format specified by the

Customer.

* Information should be Authentic.

* Timely updates to be provided till the restoration.

* Updating the Customer and Management Escalation List periodically.

 

4 Report preparation & Circulation * Preparing Daily Txn Outage Reports, Daily Link Availability, Link Utilization Report, Optical

Power Report, BER Report, RSL Report and other reports as signed with the customer.

* Saving the reports on FTP or circulating it to customers as per the process.

5 Ensure closure of TT * TT closure post confirmation of time

* There should not be any gaps in filling uptime

 

Knowledge Required:

* Good knowledge in Network surveillance of MW Transmission network..

* Good knowledge of the network topology, its traffic handling capabilities and traffic characteristics.

* Create and dispatch WO if field support is required for MDT

*Good knowledge about network operation center processes and interfaces.

* Good knowledge of network implementation / integration processes.

* Configure / Provision services through NMS as and when required

* Escalate complex faults for NOC manager and BO.

* Act as Help desk to answer multiple clients inquires about TXM circuits.

* Provide outages analysis reports.

* Arrange and facilitate sites access for our FM to perform troubleshooting and PMR’s.

* FM Dispatching, Spares arranging.

* Handling client’s complaints.

* Should have knowledge of Huawei, Ericsson and ALU Transmission equipment

* Excellent active listening skills.

* Good PC skill

 

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