CS / PS / VAS Core Engineer 239 views18 applications

 

Experience : 3- 6 years

Location : Bangalore

CTC : 4.50 Lacs – 6.50 Lacs

Designation : Core CS /PS /VAS :Engineer

Skills:

Good communication skills, Good in analytic and investigation technique, Excellent team player.

 

S.No Expected End Results Major Activities
1 Ensure 1st Level service quality surveillance and alarm

handling and problem escalation & restoration

* Detect and collect the alarm notifications automatically in the system

* Acknowledge Alarm.

* Analyze the alarm by checking Planned work report.

* Determine alarm severity, priority, SLAs and the affected network elements.

* Perform initial analysis to identify issues follow by restoration if possible (1st line of Support).

* Escalating it to the responsible team.

 

2 Ensure Trouble Ticket, follow-up and work order Handling * Create TT of fault with correct severity within SLA.

* All relevant and important information captured in the ticket raised.

* Follow-up on all OPEN TT for timely closer with-in SLA.

* Ticket closed well within time with proper reason.

 

3 Prioritize actioning as per severity * Emergency issues must be notified to all stakeholders and will follow MIN Escalation Flow in

Escalation Management Process

* MIN Escalation to be done as per SLA.

* Language of the Critical notification should be proper as per the format specified by the

customer.

* Information should be Authentic.

* Timely updates to be provided till the restoration.

* Updating the Customer and Management Escalation List periodically.

 

4 Report preparation & Circulation * Preparing Daily Txn Outage Reports, Daily Link Availability, Link Utilization Report, Optical

Power Report, BER Report ,RSL Report and other reports as signed with the customer.

* Saving the reports on FTP or circulating it to customers as per the process.

 

5 Ensure closure of TT * TT closure post confirmation of time

* There should not be any gaps in filling uptime

 

Knowledge Required:

 

* Good knowledge in Network surveillance of Core network.

* Good knowledge of the network topology, its traffic handling capabilities and traffic characteristics.

* Create and dispatch WO if field support is required for MDT.

* Good knowledge about network operation center processes and interfaces.

* Good knowledge of network implementation / integration processes.

*Knowledge of all Core Nodes detail (CS & PS)

*Basic Knowledge of all CS Nodes (MSC, HSS, STP, MGW, DRA, IGW)

*Basic Knowledge of PS Nodes (USN, UGW, AAA, DNS, CG)

*Experience on M2000/U2000 and Basic knowledge how to get KPIs from M2000/U2000

*Basic knowledge of Performance Core related KPIs

*Should know about Hardware of all Core Nodes

*Basic knowledge of all Interface related to Core

*Basic knowledge of all VAS Nodes (RBT, ICS, MMS)

*Should have knowledge of Huawei core equipments and tools

* Excellent active listening skills.

*Good PC skill

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