Operation Director 517 views8 applications

Purpose of the position:

  1. Assist Project Director in managing customer CxO’s
  2. Operations Director is responsible for ensuring day-to-day administration of all internal operations.
  3. Prepare long and short range budget and work plans
  4. Drive transformation for operations excellence and cost savings
  5. Also manages the operations – including NOC, Field, customer and ensuring smooth site handover between Rollout and MS
  6. Operations Director ensures monthly KPI sign off from customer
  7. Acts as PD during his absence

Salary Range: 14 Lacs – 18 Lacs

Major Compulsory Responsibilities

Significance Compulsory Responsibilities
1 Direct activities related to efficiency improvements by regular analysis of network issues, customer pain points, gaps in the network.
2 Assists PD with management of daily operations. Participates in policy development and interprets and administers programs according to policies and procedures.
3 Prepares long and short-term budgets and work plans used in implementation of Project Directors objectives. Monitors adherence to budgets and work plans to ensure objectives are met.
4 Evaluates viability of new technology and service offerings for continued company development and expansion
5 Reviews compensation arrangements to ensure that settlements, pooling, and access revenues are maintained and regulatory changes affecting revenue requirements are communicated to appropriate staff.
6 Performs special projects as requested by Customer GM operations / CTO
7 Interactions and coordination with regional and HQ based rollout, NOCs and maintenance teams and ensuring targets are achieved

Other Competencies/Attributes:

  1. Proficient PC skills including a proficiency in various software used in the Project Controls Department such as: MS project, MS Excel, MS Power Point, MS Word.
  2. Equipped with in-depth understanding of telecom industry, particularly in RAN, Txn technology and civil domain.
  3. Capability of understanding the customers’ requirements in the communications industry and communicating with the customers;
  4. Excellent communication skills. drives and participates in negotiations, understands changes and subsequent impacts, and able to communicate these changes effectively to the team.
  5. Willingness to work and respond to customer complains
  6. To be positive and never give up even under hard pressure.
  7. Good spoken and written English
  8. Good presentation skills.
  9. Knowledge of both theoretical and practical aspects of Operations management

Required Education / Qualifications:

  • Degree in electrical/electronic/communication/information technology engineering
  • Certificate in Telecommunications

Required Experience

  1. Minimum of 8 -10 years relevant experience in a mobile network environment
  2. Detailed Working knowledge of Telecom Operations Practices – Processes & Procedures
  3. Understanding of Support Systems and tools, Fault/Change/Field/Passive & Performance Management
  4. Knowledge on Microsoft platform tools like Excel, Power point and Word.
  5. Experience on handling of Transition and Transformation of managed service operations will be added advantage.
  6. Good negotiation experience
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  • Address Chennai
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