We have opening for Shift Manager in Avacend Solution Pvt Ltd. at Bangalore
Kindly refer your friends & colleagues for this opportunity.
Client: Huawei
Payroll: Avacend Solutions
Job Title: Shift Manager
Location: Bangalore
Experience: 6-8+ yrs
Education: Graduate Engineer
Job Description:
| * Incident Management of all Emergency and critical Incidences in non business hours. * Escalation to Management as per escalation matrix for Emergency/Critical incidents for all projects. * Ensure escalation is as per agreed process with front line. * Ensure BCP for all projects. ( in coordination with FO, BO, OSS, IT & Security ) * Auditing TT update, Shift Handover quality, Process knowledge of engineers * Ensuring effective handover and Verifying the handover sheets at the end of every shift for all projects. * Handling customer escalations and circle requirements as and when required. * Identifying and arrange for Star award nomination. * Involvement in FO operations activity as and when required. |
| * Follow up for Cyber Security India Goc commitment makers. * Follow up for GNOC Staff behavior regulation. * Follow up for Internal Climate survey. |
| * Ensuring availability of employee 24×7 and Ensure that the roster prepared for all projects to facilitate transport well in advance. * Arranging manpower in emergencies. * Arranging transport for FO team in emergencies. * Ensure timely attendance of employee at commencement of every shift. * Ensure handover being done smoothly with floor discipline in place. * Ensuring proper time claims of all FO staff. * Arranging training for new employees on basics and domain wise trainings for other staffs to enhance the performance. * Induction for new joiners. * Updating employee details in SharePoint and managing shared folders of all the projects. * Daily check on Vehicle arrival report and escort duty reports to ensure proper escort facility for ladies staff in night time. * Addressing vehicle/driver/employee issues as and when occurs. * Arranging FO access to new staff and other access requirements. |
| * Addressing tool/admin/transport/video wall/IT/phone issues. * Arranging meeting with transport vendors for smooth operation. * Arranging transport for BO team in emergencies. * Ensuring availability of food 24×7. * Ensuring Hygiene maintained inside FO. * Coordinating with Admin team for infra/AC/Power issues. |
