Responsibilities :
• Provide phone/email consultation to independently debug complex product problems reported by Client customer.
• Acts as a technical point of contact for engineers in team.
• Provide technical support to customers for Client technologies, products, and/or solutions.
• Typically be responsible for resolving moderately and complex technical problems, depending on the customers’ need.
• Simulate technical problems in lab environment.
• Share knowledge with other people in writing technical documents and enlarge the knowledge database.
• Provide internal and/or external technical presentations (cross-training).
• Raise some specific problems to the responsible Business Units for product enhancement.
• Demonstrate a competence and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge
Skills:
- Bachelors or Master’s degree or equivalent experience in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Electronics Engineering, or a similar field.
- 8 – 10 years of validated experience in technical consulting, design, deployment, and troubleshooting.
- Possess technical certifications like CCNA, CCNP, CCIE desired (Routing & Switching / Service Provider).
- Maintaining and troubleshooting Client IP and Optical Routers (ASR9912, ASR9910, ASR9903, Client 8K)
- Experience in Networking Protocols and Service Configurations: Detailed knowledge of OSPF, IS-IS, BGP, LISP, VxLAN, IPv6, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, L3VPN, TE-Tunnel, Segment Routing.
- Knowledge on Switching Technologies like STP, RSTP, RSVP-TE, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN, EVPN, LISP
- Possess creative problem-solving and excellent troubleshooting/debugging skills.
- Easily simplifies, communicates, and educates customers about sophisticated data and processes.
