Job Description:
We are seeking a highly skilled and motivated L2 Network Engineer to join our Network Operations Center (NOC) team. The ideal candidate will possess strong expertise in Data Center (DC) networking technologies, particularly in ACI (Application Centric Infrastructure), as well as proficiency in Routing & Switching. This role will involve providing Level 2 support for network infrastructure and ensuring the stability and reliability of our Client’s network operations.
Responsibilities:
Network Monitoring: Monitor network performance, availability, and security using network monitoring tools to proactively identify and resolve issues.
Incident Management: Respond to alerts, troubleshoot network incidents, and perform root cause analysis to resolve issues and minimize downtime.
Troubleshooting:
- Diagnose and troubleshoot network problems related to DC ACI, VXLAN & routing protocols (e.g., OSPF, BGP), switching technologies (e.g., VLANs, STP), and other networking components.
- ND fault tracking, ACI Fault tracking, Sys log analysis, Review TACACS Logs
- Prepare RCA for troubleshooting calls
Change Management:
- Implement network changes and configurations following established change management processes and procedures.
- Review MOP, action Plan, software release notes
- Server migration, commissioning & Decom, Review Device labelling & Rack details in rack diagram
- Induction & Hardening of devices
- IP Assignment & Infoblox management
- Support DR Drills
Documentation:
- Maintain accurate and up-to-date documentation of network configurations, diagrams, procedures, and troubleshooting steps (Tools – MS Visio)
- Monthly & weekly reports provide as & when requested.
- Device inventory & make sure all devices should be under monitoring tools, backup, Asset Manager & SNOW
Collaboration: Work closely with Level 1 and Level 3 support teams, as well as cross-functional teams such as Systems, Security, and Applications, to resolve complex network issues and improve overall network performance.
Capacity Planning: Assist in capacity planning and scalability assessments for network infrastructure to ensure optimal performance and resource utilization.
Security Compliance: Ensure network security compliance with organizational policies, industry standards, and regulatory requirements.
Continuous Improvement: Identify opportunities for process improvement, automation, and optimization of network operations to enhance efficiency and reliability.
Induction of new Switches / Servers
Skills and Qualifications:
Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
Minimum of 5 – 8 years of experience in network operations or support roles, with a focus on Data Center networking.
Strong knowledge of Data Center networking technologies, including ACI (Application Centric Infrastructure), Nexus switches, and VXLAN.
Proficiency in Routing & Switching protocols and technologies, such as OSPF, BGP, VLANs, STP, and MPLS.
Experience with network monitoring and management tools such as SolarWinds, Cisco Prime, or equivalent.
Working knowledge of Ticketing Tool (ServiceNow) and drive enhancements with development teams.
Cisco certifications such as CCNA, CCNP in Routing & Switching or Data Centre are highly desirable.
Excellent analytical and problem-solving skills, with a keen attention to detail.
Strong communication and interpersonal skills, with the ability to work effectively in a team environment and collaborate with diverse stakeholders.
Previous Experience in NOC / Data Centre with Banking & Financial Clients will be considered as plus.
