HTE SP Routing L3

Job Overview

• We are seeking a highly skilled and motivated High Touch Engineer to support Cisco’s key service provider customer in the Mumbai region.
• The successful candidate will be responsible for providing exceptional technical support and expertise for Cisco’s Service Provider (SP) routing products, ensuring high availability and performance of network infrastructure.

Key Responsibilities

• Leads the technical deliverables of Expert Care services (HTEC) and first escalation resource for
• HTTS CSE’s on reactive technical issues on assigned engagement(s).
• Collaborate with Cisco’s Technical Assistance Centre (TAC), Engineering teams to resolve critical issues.
• Be the conduit between customer and other Cisco entities (TAC/HTTS, BU, SE, DE, NCE,
• Escalation etc) and work hand in hand with them for faster issue resolution.
• Leads RCA effort, and as well as documentation and presentation of the same to customer.
• Drive recreates in Cisco lab.
• Covers maintenance windows or any other pre-planned off-hours network activity.
• Provides technical, product and protocol level trainings to customer and HTTS teams as needs arise
• Participates in weekly customer SR review meetings organised by HTOM. Technical Expertise
• Strong knowledge of SP routing protocols such as BGP, ISIS, OSPF.
• Strong knowledge of SP technologies such as MPLS, EVPN, SR-MPLS, SRv6, LDP, RSVP TE and QoS.
• Deep understanding of OSI, TCP/IP networking, IPv4/IPv6 stack.
• Expert level knowledge & Troubleshooting on Cisco SP platforms and soware- ASR9K, NCS, IOSXR
• Moderate to advanced knowledge of Network Automation and programmability, SDN transport, virtualization. Minimum Qualifications
• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.
• Minimum of 5 years of experience in supporting Cisco Service Provider routing products.
• Proven experience in troubleshooting complex network issues in large-scale service provider environments.
• Expert level (e.g. CCIE) or equivalent relevant experience desired.