Experience : 8-10 years
Job Description:
- Complete all project start-up activities necessary to deliver a CX customer delivery project
according to customer business outcomes by implementing project management approach
to leverage the best of both Waterfall and Agile methodologies. - Ensure stakeholders, and the project team deliver projects on-time, within budget, and with
high quality to promote customer satisfaction. - Track, review, and regulate the progress and performance of the project, documenting
project health, risks, and needs throughout the life of the project - Keeping stakeholders apprised of current project status with timely and relevant updates.
- Validate all aspects of the contract are complete and properly executed and closed for the
project - Project delivery within Client governance and defined expectations
- Delivery quality based on contracted business outcomes
Skills:
- Proficient in utilizing project management tools and Microsoft Project software, ITIL
Framework and operations management. - Hold certifications in Project Management such as PMP, CAPM, ITIL, Certified ScrumMaster
(CSM) or equivalent are preferred. - Facilitate daily stand-ups and reviews and drive closure of ongoing operations level
escalations . - Foundational knowledge of Client technology, products, architecture and services portfolio
or CCNA certified. - Understanding of software development life cycle (SDLC) and project management
principles.
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